Project Management for Office Administration Staff’s

Project Management for Office Administration Staff's

Course Overview

This course will motivate and instill confidence in PAs, administrators, and secretaries who are involved in the core skills of project management. The course enables you to practice new skills in a risk-free environment.


We have designed this course to provide office professionals with the essential knowledge to effectively plan, implement and review projects. Through attending this course, delegates will also be able to improve their communication, time management and problem-solving skills and apply these to their Projects.



On completion of this course delegates will be able to:

  • Clearly define what constitutes a project.
  • Plan, organize, and document a project in a logical manner.
  • Use appropriate tools and documents in order to plan the project effectively and minimize risk.
  • Demonstrate knowledge of delegation, time management, decision-making, and communication skills essential to effective project implementation.
  • Review and learn from strengths and weaknesses identified on completion of a project.
  • Influence people and negotiate solutions to problems that arise during your projects.
Course Curriculum

Learning Content


Module One

What is a Project?

  • Defining what we mean by project management
  • Special features of projects
  • Understanding why projects fail


The Project Life Cycle

  • Identify a four-stage approach to managing projects
  • Understand the value of the project life cycle
  • Preparing and outlining the project


Defining a Project

  • How to clearly define a project
  • Setting and agreeing on objectives, scope, and constraints
  • Recognize the need to manage project stakeholders
  • Define roles and responsibilities in a project
  • Appreciate the importance of team working within the project


Project Planning: Basic planning tools and techniques

  • How to make time and cost estimates more credible and realistic
  • Establish a project communication strategy
  • Simple risk management tools and techniques available to avoid surprises
  • Creation of project documentation and data display methods


Implementing the Project

  • Monitoring and controlling activities
  • Taking corrective action to keep the project on track
  • Dealing with requests for change
  • Reporting progress


Closing and Reviewing a Project

  • Understand the need for a controlled close to a project
  • Measuring what actually happened against the plan
  • Learning lessons – both positive and negative
  • Closing down and moving on


Module Two

  • The Qualities of a Professional Secretary
  • The Role of a Secretary in a Company
  • Diary Management
  • Business Letter Writing
  • Telephone Etiquette
  • Decision Making
  • Creative Problem Solving
  • Communication Skills
  • Composing Faxes, Memorandums, and E-mails
  • Client Care
  • Conflict Resolution
  • Making Travel/Hotel Arrangements
  • Filing Systems
  • Time Management
  • Organizing meetings
  • Taking minutes at meetings
  • Introduction to Bookkeeping
  • Assertiveness
  • Document Presentation
  • Stress Management

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